Frequently Asked Questions

 

Why are the high schools compiling alumni directory books?
This project will assist the District 88 Community Relations office in keeping the most accurate and up-to-date records possible on all alumni to let you know what is happening at the schools and in the district.  A book will enable alumni to find and keep in touch with old friends and classmates.  Finally, because your name and biographical information will be listed along with those of other alumni, it will be easy for them to contact you. 

How often will the high schools publish a book?
The district plans to publish a book approximately every five to seven years in order to update and maintain current information.

Why was the return address on the postcard a Virginia address?
District 88 has selected Harris Connect, with corporate offices in Virginia, to produce the new alumni directories.   Harris Connect has an excellent reputation and has produced over 4,000 books for a variety of colleges, universities, high schools, and membership associations all over North America including both high schools’ previous editions as well as over 125 editions in Illinois. 

When can I expect to hear from Harris Connect?
Mondays through Fridays, Harris Connect makes calls beginning at 8:00 a.m. and continuing until about 9:00 p.m., in all time zones.  They may try to contact you at work during the day, or in the evening or during the weekend at home.  Saturdays, they
   may call from 8:30 a.m. to 5:30 p.m.; while on Sundays they will not make their first phone calls until 1:00 p.m. 

Why would Harris Connect call me at work?
A lot of people prefer to be contacted at work.  However, if this is not convenient, simply notify the Harris Connect representative.  He/she will give you a toll-free telephone number to phone at your convenience or will arrange to call you at home later. 

Is it necessary for Harris Connect to call during dinner time?
Over the years, Harris has found that the best hours to reach people at home during the week are between 5:00 p.m. and 8:00 p.m.  If you are contacted at a time that is inconvenient, simply let the representative know.  He/she will give you the Harris toll-free number or will arrange to call you later.

How do people feel about being called on Sunday?
Occasionally, Harris Connect will speak with someone on a Sunday who would prefer to be contacted at another time.  If this happens, whether it is a Sunday or the time is just not convenient, simply let the representative know.  He/she will give you the Harris Connect toll-free number or will arrange to call you later.

Who should I contact if I have questions regarding the accuracy of my listing in the book?
Please contact Harris Connect directly, since they are currently working to update the list.  They have dedicated a toll-free number specifically for District 88 alumni.  You can use this number to verify or change your listing or to place an order. The number is:
             Addison Trail 1-866-270-7759   Willowbrook 1-800-852-3495

If my name is listed in the book, am I obligated to purchase a copy?Although everyone will be given the opportunity to purchase their own copy of the book, your name will be listed regardless of whether or not you decide to purchase a copy.  You should also know that only alumni will be offered a chance to purchase a book.

What if I don't want to be listed in the book?  What if I don't want certain pieces of information listed?
Harris Connect can still update your information for District 88, but will honor your specific request to exclude all or parts of your biographical data from the publication.

How much will the book cost and when can I expect to receive a copy?The book will be available in both a Hardbound edition for $89.99 and a Softbound edition for $69.99, as well as a CD Rom version for $89.99.  Combination packages are available as well for $99.99 Hardbound and CD Rom or $89.99 Softbound and CD Rom.  Shipping, handling, and appropriate sales tax (in applicable states) will be added.  The book will be shipped and is scheduled to reach homes by late June 2008.

Is there any difference between the content of the two book editions?
No.  The content is identical.  Only the cover stock is different.

Why does the book cost so much?
Harris Connect is producing the book free of charge to District 88.  They put a lot of work into the research and production of the book, so the cost of the book will cover expenses incurred by Harris Connect.

How will District 88 benefit from the project?
District 88 will receive an up-to-date database of all alumni.  This will be invaluable information in helping us to keep in touch.

What happens if I don't order a book now, but change my mind later?
The district has arranged to print as many books as are ordered before going to press.  However, if you do change your mind prior to publication, you can call the Harris Connect Customer Service Department at 1-800-877-6554.

What forms of payment will be accepted for the purchase of a book?
The book may be paid for by major credit card or check.  Payment(s) may be made by credit card at the time of order or by check upon receipt of the invoice(s).  Harris Connect also offers installment payment plans, allowing alumni to pay a portion now and the rest later.

What if I decide I want to cancel the order I have placed?
Orders for the book may be canceled by simply writing the word "Cancel" on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800-877-6554.  Be sure to provide the account number when canceling.

What if I have already received the book and want to return it?
Please call the Harris Connect Customer Service Department at 1-800-877-6554.

 

 
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Last updated: December 21, 2007

Page created by: S. Anderson

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